PT Perusahaan Listrik Negara (PLN): Replacing a Manual, Multi-Unit Workflow With a Single Digital System
A fully customized enterprise workflow system built for PLN covering user management, orders, material validation, vendor timelines, dashboards, stock monitoring, notifications, and Excel/PDF automation.
One system for every unit in the workflow.
The order tracking view follows each installation order from application and survey through pre-construction and construction, with role-based access for ULP, SAR, REN, and vendors.
The Challenge
PLN needed to modernize how installation orders moved through its organization, from creation and validation to material management, vendor coordination, and final reporting, a process that spanned multiple internal units and was prone to manual error and delay.
Our Approach
Before designing anything, we mapped how the workflow actually moved between units in practice, not how it was documented on paper, to understand where handoffs were breaking down and who needed visibility at each stage. That diagnosis shaped the system's structure: role-based access for each unit involved (ULP, SAR, REN, and vendors), automated validation built into the handoff points that were previously manual, and dashboards designed around the questions each unit actually needed answered, not a generic reporting layer.
The Outcome
Structured, centralized processes across all departments.
Automated validation at each handoff replaces manual checks that used to cause errors.
Clear step-by-step flow improved turnaround time and reduced bottlenecks.